Senior IT Support job in Buenos Aires / remotely

Senior IT Support

Project - the aim you'll have

We are looking for an IT Support to join one of our USA Clients, a start-up developing an innovative platform for online speech therapy from the comfort of the patient’s home. You will be responsible for working with internal staff and external users, to manage their questions around a combination of a proprietary software. 

Expectations - the experience you need

Position Requirements:  

  • 5+ years of experience in an IT support role.  

  • Internal user support (therapist and non-clinical employees) for Mac OS X devices (computers and iPads) and PC devices.  

  • Experience managing MDM (Rippling, JAMF, or equivalent).  

  • Experience management of internal licenses (Zoom, Slack, and other software) for users and the ability to troubleshoot issues as they arise with licensed accounts 

  • Experience with and competency in Google Suite ith development practices such as Mac OSX & Apple product suite, MDM experience, and Intercom, among others. 

  • Apple and other industry support certifications (NTH). 
     

What you will do: 

  • Work with the engineering team to troubleshoot and prevent user issues and questions associated with software usage and new features maintaining accurate records of MacOS and PC hardware assets. 

  • Manage a ticketing system to establish priorities. 

  • Assist the Customer Insight team in troubleshooting external client issues. 

  • Implement and document best practices. 

Our offer – professional development, personal growth
Hover on each benefit to learn more
Decide on the form and conditions of your employment
*Applicable in: Poland & Latam & MD/RO
Flexible employment and remote work
*Applicable in: Poland & Latam & MD/RO
Work with the latest technologies for industry leaders
*Applicable in: Poland & Latam & MD/RO
International projects with leading global clients
*Applicable in: Poland & Latam & MD/RO
Travel to clients’ and work in their environments
*Applicable in: Poland & Latam & MD/RO
International business trips
*Applicable in: Poland & Latam & MD/RO
Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
*Applicable in: Poland & Latam & MD/RO
Non-corporate atmosphere
*Applicable in: Poland & Latam & MD/RO
Develop your skills at work – language classes come to you
*Applicable in: Poland & Latam & MD/RO
Language classes
*Applicable in: Poland & Latam & MD/RO
Develop your competences and skills through skill centers and webinars
*Applicable in: Poland & Latam & MD/RO
Internal & external training
*Applicable in: Poland & Latam & MD/RO
Take care of the health of you and your loved ones
*Applicable in: Poland & MD/RO
Private healthcare and insurance
*Applicable in: Poland & MD/RO
Work out, swim and enjoy other fun activities
*Applicable in: Poland & MD/RO - monthly sport budget
Multisport card
*Applicable in: Poland & MD/RO - monthly sport budget
Take part in activities that support your physical and mental health
*Applicable in: Poland & Latam & MD/RO
Well-being initiatives
*Applicable in: Poland & Latam & MD/RO
Similar job offers
  • Software Development
    Senior Full-Stack Software Engineer (Python + React.js)
    Buenos Aires/Remote
  • Software Development
    Full-stack Software Engineer (.NET + React.js)
    Kraków/Remote
  • Quality Assurance & Testing
    Test Automation Engineer (UI Automation)
    Chisinau/Remote
  • Senior IT Support
    IT, REF1016V, Buenos Aires/Remote, B2B/UOP

    Submit application

    Attach resume/CV

    Links

    Message to hiring manager

    Let us know about your interest working in our company