Lead Product Designer

We’re looking for a Senior Product Designer to join our growing Product & Design organisation. This is a key role within the team: you will take on complex, high-impact design challenges across our digital products, and working with three other talented product designers.

You will work closely with the Head of Design (who you will report to), product managers, researchers, engineers and stakeholders from across the business to shape experiences that are useful, usable and loved by our members. This role requires a blend of systems thinking, product strategy and visual design. You will also play a critical role in building and evolving our design culture, ways of working, and overall quality bar.

• You’ll contribute design work as part of a Product Squad
• Lead the end-to-end design process across critical product areas
• Work cross-functionally with product, engineering, research, data, content and marketing to solve complex user and business problems
• Provide direction, critique and support to product designers across projects
• Be an advocate for user needs, inclusive design, accessibility and design best practice
• Guide product and design decisions through hands-on work, workshop facilitation, and storytelling
• Help shape our design system, tools and processes as we scale · Understanding of user research methods and how to integrate them into design
• Find appropriate uses for using AI in our Product Design and Discovery workflows
• Experience working with or contributing to a design system

• Extensive experience in product design, including several years in a senior role
• A portfolio that demonstrates both high-quality craft and clear product thinking
• Ability to connect design work to business and user outcomes
• Excellent communication, collaboration and stakeholder management skills
• Strong knowledge of Figma and modern design tools
• Familiarity with agile methodologies and working in fast-paced environments
• Experience with both web and native mobile app design (iOS + Android)