Cloud Support Engineer (Azure)

Join our Cloud Operations Unit to provide technical support and drive operational excellence for a large, EU-based client’s Microsoft Azure environment. You’ll manage and resolve complex incidents lead problem management, and ensure the stability and performance of business- critical cloud services. Work in a highly- skilled team, champion IT Service Management (ITSM) best practices, and collaborate with international stakeholders.

• Resolve L3 complex incidents and service requests related to Azure infrastructure, networking, security, and PaaS services.
• Champion and drive ITSM processes: Incident, Problem, Change, and Service Level Management, ensuring adherence to SLAs.
• Lead Root Cause Analysis (RCA) for major incidents and develop permanent fixes to prevent recurrence (Problem Management).
• Design and implement proactive monitoring, alerting, and automated runbooks using Azure Monitor, Log Analytics, and PowerShell/Python scripting.
• Collaborate with engineering and architecture teams to validate changes, review new services for operational readiness, and 5-8 bullet points contribute to Knowledge Base articles.
• Maintain and update technical documentation, operational playbooks, and disaster recovery procedures.
•  Drive continuous improvement in service reliability, security, and cost optimization of the Azure platform.

• 5+ years in IT, with 3+ years in an L2/L3 Support, Operations, or Reliability role focused on Microsoft Azure.
• Proven, hands-on experience with core Azure services, including VMs, Networking (VNet, DNS,
• ExpressRoute), Storage, Backup, and Azure Monitor/Log Analytics.
• Understanding of ITSM concepts and tools (e.g., ServiceNow, Jira Service Desk), specifically Incident, Problem, and Change Management.
• Exposure to Infrastructure as Code (Terraform) for understanding and troubleshooting automated
• deployments.
• Experience with identity and security troubleshooting (Entra ID, PIM, Conditional Access, Defender for Cloud).
• Ability to author clear technical documentation: incident reports, RCAs, runbooks, and support guides.
• Excellent English communication skills; comfortable collaborating with international stakeholders.

• Experience with SRE principles (SLOs, error budgets, toil reduction).
• Experience with container diagnostics and operational support (Docker, AKS).Exposure
• Azure certifications (e.g., AZ-104, AZ-500);
• ITIL Foundation or similar ITSM certification is highly valued.