Technical Support Engineer job in Buenos Aires / remotely

Technical Support Engineer

Project - the aim you'll have

 

We are seeking a Technical Support Engineer to join a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over-the-phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. 

If you enjoy working with cutting-edge technologies in a fast-paced environment this opportunity is for you!

Expectations - the experience you need
  • 3+ years of application/software technical support experience. 
  • 2+ years of SaaS solutions experience. 
  • Experience in troubleshooting, replicating, and testing solutions. 
  • Positive, solutions-oriented mindset. 
  • Demonstrated ability to solve complex problems and critical thinking skills. 
  • Customer service oriented. 
  • Strong written, verbal, and troubleshooting skills. 

What you will do

  • Reproduce customer issues and experience testing for different outcomes. 
  • Work and inbound email support queue (Zendesk) 
  • Liaise between sales, customer success, language access (you’ll learn what that means), and customers to address concerns and advocate internally. 
  • Troubleshoot various hardware and software setups. 
  • Seek understanding and share what you learn with other members of the team and company. 

Our benefits 

  • Educational resources  

  • Flexible schedule and Work From Anywhere  

  • Referral Program  

  • Supportive and chill atmosphere 

 

Position at: Software Mind Latam

  

  

    Our offer – professional development, personal growth
    Hover on each benefit to learn more
    Decide on the form and conditions of your employment
    *Applicable in: Poland & Latam & MD/RO
    Flexible employment and remote work
    *Applicable in: Poland & Latam & MD/RO
    Work with the latest technologies for industry leaders
    *Applicable in: Poland & Latam & MD/RO
    International projects with leading global clients
    *Applicable in: Poland & Latam & MD/RO
    Travel to clients’ and work in their environments
    *Applicable in: Poland & Latam & MD/RO
    International business trips
    *Applicable in: Poland & Latam & MD/RO
    Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
    *Applicable in: Poland & Latam & MD/RO
    Non-corporate atmosphere
    *Applicable in: Poland & Latam & MD/RO
    Develop your skills at work – language classes come to you
    *Applicable in: Poland & Latam & MD/RO
    Language classes
    *Applicable in: Poland & Latam & MD/RO
    Develop your competences and skills through skill centers and webinars
    *Applicable in: Poland & Latam & MD/RO
    Internal & external training
    *Applicable in: Poland & Latam & MD/RO
    Take care of the health of you and your loved ones
    *Applicable in: Poland & MD/RO
    Private healthcare and insurance
    *Applicable in: Poland & MD/RO
    Work out, swim and enjoy other fun activities
    *Applicable in: Poland & MD/RO - monthly sport budget
    Multisport card
    *Applicable in: Poland & MD/RO - monthly sport budget
    Take part in activities that support your physical and mental health
    *Applicable in: Poland & Latam & MD/RO
    Well-being initiatives
    *Applicable in: Poland & Latam & MD/RO
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