Application Operations Engineer - IT careers for programmers and more. Join Software Mind!

Application Operations Engineer

Project - the aim you'll have

Our client’s mission is to stop organizations from overpaying for the software they use. They help organizations optimize software availability, compliance and cost savings through the delivery of on premise and cloud-based Software Asset Management solutions. Today they are the largest and most successful dedicated developer of SAM solutions, with staff all over the world. To sustain their explosive growth, we are looking for the brightest, most highly-skilled people who have their best work ahead of them. Now is the right time to join our organization.

Position - how you'll contribute

With the early release of their flagship SaaS product, our Client is looking to build and grow a product specialist function within its engineering division. The role will encompass involve providing technical expertise to our support, SRE and Development teams. You will be resolving complex application issues by utilizing our  cutting-edge infrastructure and, application monitoring tools through our observability and alert notification solutions. You will make recommendations to the development teams on how to build and enhance our logging framework and what exceptions and events to log to help create a global catalog of exceptions.

  • Providing technical application and product expertise to all development and support functions
  • Providing advanced troubleshooting of application and infrastructure stacks and working with developers where needed
  • Leading escalations to timely resolutions and providing post-mortems where appropriate
  • Providing mentorship and product demos to cross-functional teams and seeking customer feedback to help Snow improve product effectiveness
  • Recreating and reproducing software problems within our test environment, creating problem records and ensuring these are tracked and resolved by working closely with the Product Teams
  • Contributing to the availability, operability and performance of the platform
  • Contributing to a 24×5 on-call rota system
Expectations - the experience you need
  • Advanced Knowledge of O365 (configuration and administration knowledge desired)
  • Good knowledge in writing complex sql queries for tidying data concerning our data update job (nightly batch process)
  • Good understanding of cloud technologies and experience supporting products and solutions delivered as a service.
  • String Software Asset Management (SAM) experience
  • Knowledge of both UNIX/Linux based and Wintel technologies
  • Good understanding of the following Products: ServiceNow, Salesforce, Adobe, Oracle, G-Suite and IBM
  • Being a team player, promoting a spirit of cooperation and teamwork.
  • Creating and maintaining technical, knowledge-based articles
Our offer – professional development, personal growth
Decide on the form and conditions of your employment
Flexible employment and remote work
Work with the latest technologies for industry leaders
International projects with leading global clients
Travel to clients’ and work in their environments
International business trips
Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
Non-corporate atmosphere
Develop your skills at work – language classes come to you
Language classes
Develop your competences and skills through skill centers and webinars
Internal & external training
Take care of the health of you and your loved ones
Private healthcare and insurance
Work out, swim and enjoy other fun activities
Multisport card
Take part in activities that support your physical and mental health
Well-being initiatives
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