Application Support Engineer L3 (Telco)
Project - the aim you'll have
Our clients are the largest mobile network operators in Poland and in Europe. We deliver solutions and services that transform their networks and provide innovative services to millions of subscribers. We are looking for highly – skilled engineers to join our team and help us implement, deliver and maintain smooth operation of applications for our clients.
Position – how you’ll contribute
- Analysis and resolution of incidents escalated from L2 Support (3rd line support)
- Diagnosing application issues using logs, monitoring tools, and debugging techniques
- Reproducing defects and identifying root causes (application, database, integrations, configuration, user behavior)
- Implementing changes in subordinate systems
Expectations - the experience you need
- Minimum 2 years of experience in an Application Support / L2 Support role or similar, in high-availability production environments
- Hands-on experience with Kubernetes: deploying applications, updates and troubleshooting
- Experience in Linux environment administration (Rocky / RedHat / Debian)
- Good knowledge of a TCP / IP protocol stack
- Knowledge of Gitlab CI/CD
- Knowledge of at least one scripting language (e.g. bash, perl, python)
- Knowledge of SQL and experience in SQL database administration (MySQL, PostreSql)
- English and Polish language at a level that allows for easy communication and creating documentation
- Availability to work in shift mode / on-call / 24×7
Additional skills - the edge you have
- Experience with configuration management and automation tools (Ansible or Terraform)
- Knowledge of VoIP protocols and LTE / 5G / IMS network architectures
Our offer – professional development, personal growth
Hover on each benefit to learn more
Decide on the form and conditions of your employment
*Applicable in: Poland & Latam & MD/RO
Flexible employment and remote work
*Applicable in: Poland & Latam & MD/RO
Work with the latest technologies for industry leaders
*Applicable in: Poland & Latam & MD/RO
International projects with leading global clients
*Applicable in: Poland & Latam & MD/RO
Travel to clients’ and work in their environments
*Applicable in: Poland & MD/RO
International business trips
*Applicable in: Poland & MD/RO
Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
*Applicable in: Poland & Latam & MD/RO
Non-corporate atmosphere
*Applicable in: Poland & Latam & MD/RO
Develop your skills at work – language classes come to you
*Applicable in: Poland & MD/RO
Language classes
*Applicable in: Poland & MD/RO
Develop your competences and skills through skill centers and webinars
*Applicable in: Poland & MD/RO
Internal & external training
*Applicable in: Poland & MD/RO
Take care of the health of you and your loved ones
*Applicable in: Poland & MD/RO
Private healthcare and insurance
*Applicable in: Poland & MD/RO
Work out, swim and enjoy other fun activities
*Applicable in: Poland & MD/RO - monthly sport budget
Multisport card
*Applicable in: Poland & MD/RO - monthly sport budget
Take part in activities that support your physical and mental health
*Applicable in: Poland & Latam & MD/RO
Well-being initiatives
*Applicable in: Poland & Latam & MD/RO
Application Support Engineer L3 (Telco)
DevOps, Security & Cloud, Bash, Kubernetes, Linux, REF1990Y, Warsaw/Remote, B2B/UOP
