Cloud DevOps (Azure)
We are seeking a skilled Cloud Support Engineer with strong hands-on experience in Microsoft Azure and a solid focus on incident response, automation, and continuous improvement. In this role, you will contribute to operational excellence by helping to enhance our cloud support maturity, drive standardization, and implement best practices across our environments.
Incident Management:
Lead and coordinate incident response activities, including triage, impact analysis, and collaboration with engineering teams to ensure timely resolution.
Root Cause Analysis:
Prepare clear, detailed RCA reports following service restoration and ensure follow-up actions are completed.
Process Optimization & Automation:
Enhance testing approaches, streamline operational processes, design reporting mechanisms, and automate repetitive tasks using scripting (PowerShell) and CI/CD practices.
Documentation:
Create, update, and maintain runbooks, SOPs, architecture notes, and knowledge base articles to support operational consistency.
Cloud Resource Management:
Provision, configure, and maintain Azure resources across multiple environments using IaC tools such as Bicep.
Monitoring & Reliability:
Implement and maintain monitoring, logging, and alerting solutions; ensure Azure infrastructure meets performance, availability, and reliability requirements.
Operational Support:
Support deployments, patching, DR procedures, and continuous improvement of the Azure platform.
- 5+ years in cloud operations, infrastructure delivery, SRE, or related roles with demonstrated process improvement achievements.
Technical Skills
- Extensive hands-on knowledge of Microsoft Azure, including compute, storage, networking, identity, governance, and security services.
- Strong PowerShell scripting skills for automation and operational tooling.
- Experience with Azure DevOps, including designing and maintaining CI/CD pipelines.
- Proficiency with Git and modern version control practices.
- Hands-on experience with Bicep, Terraform (or other IaC tools).
- Solid understanding of networking concepts and cloud-native architectures.
Soft Skills
- Strong communication capabilities, problem-solving mindset, and the ability to work effectively in a collaborative, fast-paced environment.
- One or more Azure cloud or Kubernetes certifications
- Good communication with the team and clients (soft skills)
- Ability to create technical documentation
- Understanding of the agile environment
- Strong communication and presentation skills
- Focus on self-development and teamwork
