Cloud Support Engineer

We are seeking a Cloud Support Engineer with hands-on experience in Azure cloud environments and a strong focus on incident response, automation, and continuous improvement. In this role, you will play a key part in driving operational excellence and promoting a culture of accountability and maturity within our cloud support function.

Key Responsibilities

• Incident Management: Lead and coordinate incident response, including triage, impact assessment, and collaboration with engineering teams to resolve issues quickly.
• Root Cause Analysis: Deliver clear and detailed RCA reports following service restoration.
• Process Optimization & Automation: Design and improve testing approaches, streamline processes, create reporting mechanisms, and automate repetitive tasks.
• Documentation: Develop, maintain, and enhance operational runbooks, SOPs, and knowledge base articles.
• Cloud Resource Management: Provision and configure Azure resources across multiple environments.
• Monitoring & Reliability: Implement and maintain monitoring, logging, and alerting tools; ensure Azure infrastructure meets availability, performance, and reliability standards.
• Operational Support: Assist with deployments, patching, and disaster recovery procedures.

• 4+ years in infrastructure delivery, cloud operations, or site reliability roles with a proven track record of process improvement.
• Technical Skills:
  • Hands-on experience with Microsoft Azure.
  • Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
  • Strong understanding of networking and cloud-native services.
• Soft Skills: Effective communication, problem-solving mindset, and ability to work in a collaborative environment.