Desktop Engineer Consultant - IT careers for programmers and more. Join Software Mind!

Desktop Engineer Consultant

Project - the aim you'll have

Our client is the global leader in technology intelligence solutions, ensuring that the trillions spent on all forms of technology are optimized to drive maximum value. More than 4,000 organizations around the world rely on our client’s platform to provide complete visibility, optimize usage and spend, and minimize regulatory risk. Headquartered in Stockholm, Snow has more local offices and regional support centers than any other software asset and cloud management provider, delivering unparalleled results to customers and partners.

Position - how you'll contribute

We are currently looking (consultant) for a Desktop Engineer to join our internal support team.  You will be working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. You will be responsible for answering IT requests face to face or via, live chat or instant message and explaining solutions in technical and nontechnical terms. You will also have the opportunity to take the lead on new initiatives and projects.

  • Managing our end user IT estate including computers, mobiles, telephony, networking, printers in accordance with company standards
  • Working in Office365, Endpoint Manager and Azure admin portals
  • Providing advice and guidance for colleagues across the business and assisting with routine maintenance
  • Working in key IT processes such as incident management, change management, problem management
  • Working to ensure metrics and KPI’s are recorded and available
  • Using Knowledge-Centered  Support to encourage people to self-resolve issues
Expectations - the experience you need

As the successful candidate, you will be experienced in supporting the following areas:

  • Excellent customer service skills – a passion for solving problems and helping people.
  • Experienced within the full MS Office suite, Windows 10 etc.
  • Experienced within Office365 administration, Endpoint Manager (Intune) and Azure
  • Experience in troubleshooting networking issues, TCP/IP, DHCP, etc.
  • Ability to work in a team and prioritize many difficult work items
  • Mac skills
  • Project Manager skills would be desirable, although not essential
Our offer – professional development, personal growth
Decide on the form and conditions of your employment
Flexible employment and remote work
Work with the latest technologies for industry leaders
International projects with leading global clients
Travel to clients’ and work in their environments
International business trips
Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
Non-corporate atmosphere
Develop your skills at work – language classes come to you
Language classes
Develop your competences and skills through skill centers and webinars
Internal & external training
Take care of the health of you and your loved ones
Private healthcare and insurance
Work out, swim and enjoy other fun activities
Multisport card
Take part in activities that support your physical and mental health
Well-being initiatives
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