ServiceNow Solution Architect
Project - the aim you'll have
You will join an international project focused on building a new ServiceNow platform from scratch and redefining IT service management processes across the organization.
This is not a standard configuration role. You will shape the target architecture, design processes end-to-end, and ensure alignment between business needs and the ServiceNow platform capabilities.
Position - how you'll contribute
- Design the target ServiceNow architecture with a strong focus on ITSM
- Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.)
- Translate business requirements into scalable ServiceNow solutions
- Act as a bridge between business stakeholders and engineering teams
- Ensure alignment with best practices and ServiceNow standards
- Support implementation teams during delivery and validate solution quality
- Contribute to governance, roadmap, and long-term platform evolution
Expectations - the experience you need
- Strong experience as Solution Architect or Senior Consultant in ServiceNow
- Deep knowledge of ITSM processes and frameworks (ITIL)
- Hands-on experience with ServiceNow ITSM module
- Experience in designing or implementing ServiceNow platforms end-to-end
- Ability to work with stakeholders and translate business needs into architecture
- Very good English (client-facing role)
- Experience working with international clients
Additional skills - the edge you have
- Experience with additional ServiceNow modules (ITOM, ITBM, SecOps)
- ServiceNow certifications (CSA, CIS-ITSM or higher)
- Experience in large-scale transformations or platform rebuilds
Our offer – professional development, personal growth
Hover on each benefit to learn more
Decide on the form and conditions of your employment
*Applicable in: Poland & Latam & MD/RO
Flexible employment and remote work
*Applicable in: Poland & Latam & MD/RO
Work with the latest technologies for industry leaders
*Applicable in: Poland & Latam & MD/RO
International projects with leading global clients
*Applicable in: Poland & Latam & MD/RO
Travel to clients’ and work in their environments
*Applicable in: Poland & MD/RO
International business trips
*Applicable in: Poland & MD/RO
Work comfortably in a relaxed and inspiring atmosphere that does not enforce a dress code
*Applicable in: Poland & Latam & MD/RO
Non-corporate atmosphere
*Applicable in: Poland & Latam & MD/RO
Develop your skills at work – language classes come to you
*Applicable in: Poland & MD/RO
Language classes
*Applicable in: Poland & MD/RO
Develop your competences and skills through skill centers and webinars
*Applicable in: Poland & MD/RO
Internal & external training
*Applicable in: Poland & MD/RO
Take care of the health of you and your loved ones
*Applicable in: Poland & MD/RO
Private healthcare and insurance
*Applicable in: Poland & MD/RO
Work out, swim and enjoy other fun activities
*Applicable in: Poland & MD/RO - monthly sport budget
Multisport card
*Applicable in: Poland & MD/RO - monthly sport budget
Take part in activities that support your physical and mental health
*Applicable in: Poland & Latam & MD/RO
Well-being initiatives
*Applicable in: Poland & Latam & MD/RO
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